Thank you for shopping with BSGC. We want you to be fully satisfied with your purchase. If you’re not happy with your order, our Refund and Returns Policy below outlines the terms and process for returns.
1. Returns
- We accept returns on items within 7 days of receipt.
- To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
- To initiate a return, please contact us at [your contact email] or call [your phone number] for return instructions.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your payment provider’s policies.
- Please note that shipping costs are non-refundable.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us for instructions on how to proceed.
4. Non-Returnable Items
Certain items are exempt from being returned, including:
- Custom or personalized products
- Gift cards
5. Return Shipping
- You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.